Privacy Policy

The controller responsible for the personal information described in this policy is:

325 CONSULTANCY LIMITED T/A Luxury Home Interior
84 Preston Street
Bradford
West Yorkshire
England
BD7 1JP

Email: info@luxuryhomeinterior.co.uk

Telephone: 01274 987923

The personal information we collect depends on how you interact with us.

This may include:

• Your name.
• Billing and delivery addresses.
• Email address.
• Telephone number.
• Order and purchase information.
• Product selections and customisation choices.
• Payment and transaction information.
• Communications you have with our Customer Care team.
• Returns, complaints and warranty information.
• Marketing preferences.
• Website usage, browser and device information.
• IP address and general location information.
• Cookie and similar technology identifiers.

We may receive this information directly from you when you place an order, create an account, contact us, request fabric samples, sign up for marketing or otherwise interact with us.

We may also receive information from service providers that help us operate our website, process payments, deliver orders, provide customer support, prevent fraud or analyse website usage.

We may use personal information for the following purposes:

• Processing and confirming orders.
• Manufacturing made-to-order products to your selected specification.
• Taking and processing payments.
• Arranging delivery and assembly where applicable.
• Providing order updates.
• Responding to enquiries and Customer Care requests.
• Managing returns, refunds, complaints and warranty matters.
• Preventing fraud and protecting our website and business.
• Maintaining business, tax and accounting records.
• Improving our website, products and services.
• Understanding how customers use our website.
• Sending marketing communications where permitted.
• Meeting legal and regulatory obligations.

Data protection law requires us to have a lawful basis for processing personal information.

Where we rely on legitimate interests, we consider whether our interests are balanced against your rights and freedoms.

Where we rely on consent, you can withdraw that consent at any time.

When you place an order, we use the information you provide to process the transaction, confirm your order, manufacture or prepare your products and arrange delivery.

Payment information may be processed by Shopify and other payment providers made available through our checkout. We do not necessarily receive or retain your complete payment-card details.

We do not sell your personal information as a standalone product.

We may provide personal information to organisations that help us operate our business, where this is necessary for the relevant purpose.

These may include:

• Shopify and ecommerce technology providers.
• Payment processors and finance providers.
• Delivery, courier and logistics partners.
• Manufacturing and fulfilment partners where necessary to fulfil your order.
• Customer service and communication providers.
• Email and marketing platforms.
• Website analytics and advertising providers.
• Review platforms such as Trustpilot.
• Professional advisers such as accountants, lawyers and insurers.
• Government authorities, regulators or law enforcement where disclosure is legally required.

We only provide third parties with information reasonably necessary for the services they provide or where another lawful basis for disclosure applies.

We may use your contact information to send you information about Luxury Home Interior products, offers or other updates where we have permission or another lawful basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained within the relevant communication or by contacting us.

Opting out of marketing will not prevent us from sending service communications that are necessary in relation to an order, delivery, refund or other transaction.

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how the site is used, support security and, where permitted, provide measurement and advertising functions.

Some cookies are necessary for the website and checkout to function. Other cookies may require your consent.

You can manage available cookie choices through our website's cookie controls and through your browser settings.

Rejecting certain non-essential cookies may affect some optional website features but should not prevent access to core website functionality.

Some of the organisations that provide technology, ecommerce, payment, analytics or other services to us may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable data protection law are used.

These safeguards may include adequacy regulations, approved contractual protections or other legally recognised transfer mechanisms.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax, warranty and dispute-resolution requirements.

The length of time may vary depending on the type of information and our relationship with you.

For example, information relating to purchases may need to be retained for longer than general website enquiries because we may need it for accounting, warranty, legal or contractual purposes.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including:

• The right to request access to personal information we hold about you.
• The right to ask us to correct inaccurate or incomplete information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain types of processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.
• Rights relating to certain forms of automated decision-making where applicable.

These rights are not absolute and may be subject to legal conditions or exemptions.

To exercise a privacy right, please contact us using the details at the end of this policy.

We may need to verify your identity before completing a request.

We take reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

You should also take reasonable precautions to protect passwords, account information and devices used to access our website.

Our website may contain links to third-party websites or integrate services provided by third parties.

Those organisations operate under their own privacy policies and practices. We recommend reviewing the relevant privacy information before providing personal information directly to a third party.

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

The latest version will be published on this page.

Where a change materially affects how we use personal information, we will take appropriate steps to bring the change to your attention where required.

If you have a question about this Privacy Policy, would like to exercise a data protection right or have a concern about how your personal information has been handled, please contact:

325 CONSULTANCY LIMITED T/A Luxury Home Interior
84 Preston Street
Bradford
West Yorkshire
England
BD7 1JP

Email: info@luxuryhomeinterior.co.uk

Telephone: 01274 987923

You also have the right to raise a concern with the Information Commissioner's Office, the UK's data protection regulator, if you are unhappy with how your personal information has been handled.