Find answers to the most common questions about ordering, made-to-order furniture, delivery, returns and our products.
Everything you need to know about placing, confirming and changing an order.
For made-to-order products, once your order has been placed, our team will review the details and confirm your order before it enters production.
Your product will then be manufactured to the specification shown on your order confirmation.
Once your order is complete and ready for delivery, our delivery partner will contact you directly with the available delivery options for your area.
For non-made-to-order products, your order will be prepared for delivery and you will be contacted when it is ready to be scheduled.
Made-to-order products are identified on the relevant product page.
These products are manufactured specifically for your order and may include choices such as size, fabric, colour, headboard height, bed base or storage configuration.
Products that are not manufactured or personalised specifically to your chosen specification are treated as non-made-to-order items.
If you need to make a change, please contact us as soon as possible.
For made-to-order products, changes can usually be made before production begins.
Once production has started, we cannot guarantee that changes will be possible, as materials may already have been allocated and manufacturing may already be underway.
For made-to-order products, you can cancel for a full refund if production has not yet started.
Once production has started, a 50% cancellation charge will apply to reflect the materials, manufacturing and work already committed to your order.
Once an order has been completed or dispatched, cancellation may no longer be possible.
Different cancellation rights apply to eligible non-made-to-order products. Please see our Returns & Refunds page for full information.
Estimated lead times and what happens once your order is ready.
Lead times depend on the type of product and delivery service selected.
Made-to-order products
Express: approximately 5–10 working days.
Standard: approximately 10–20 working days.
Some specialist products, including wallboards and metal beds, may require additional production time.
Non-made-to-order products are normally delivered within 5–10 working days.
Lead times are estimates and can occasionally be affected by production requirements, delivery location or circumstances outside our control.
For made-to-order products, we do not allocate a delivery date while the product is still being manufactured.
Once your order has been completed and is ready for delivery, our delivery partner will contact you directly with the available delivery options for your area.
This means the delivery dates offered are based on when your furniture is actually complete.
Once your order is ready, our delivery partner will contact you with the available delivery options for your area.
You can select from the available dates offered.
If none of the dates are suitable, please discuss this with the delivery team and they will advise you of the next available option.
Yes. Express Delivery is available on selected made-to-order products.
Where available, the typical lead time is 5–10 working days.
Some specialist products, including wallboards and metal beds, may require additional manufacturing time and may therefore take longer.
Yes.
For made-to-order products, the quoted lead time covers the period required to manufacture and prepare your order for delivery.
Once your order is complete, our delivery partner will contact you to arrange the final delivery.
We deliver throughout most of the UK.
Some remote locations may require an additional delivery charge or a specialist delivery arrangement.
Where this applies, we will advise you before delivery is arranged.
Information about products manufactured specifically for your order.
Made to order means your product is manufactured specifically after you place your order rather than being taken from finished stock.
Depending on the product, available options may include:
Your selected specification will be shown on your order confirmation.
Made-to-order products are manufactured specifically to your selected specification and therefore cannot normally be returned simply because you have changed your mind, ordered the wrong size or no longer require the product.
This does not affect your statutory rights if the product is faulty, damaged or does not match your confirmed order.
Please check all product measurements carefully before placing your order, including access through doors, hallways and staircases.
Because made-to-order products are manufactured to the options you select, we cannot normally accept a return or exchange because the wrong size was ordered or because the product does not fit within the intended space.
If you realise you have selected the wrong size before production begins, contact us immediately and we will do our best to amend the order.
Information about standard products that have not been manufactured specifically to your chosen specification.
Non-made-to-order products are normally delivered within 5–10 working days.
Once your order is ready to be scheduled, you will be contacted regarding delivery.
Eligible non-made-to-order products purchased online can be returned in accordance with our Returns & Refunds policy.
If you change your mind, you should notify us within 14 days of receiving your order.
The item must then be returned in accordance with the return instructions provided by our Customer Care team.
Helpful information to make choosing your product easier.
Our beds are available in a wide range of UK sizes, including Single, Small Double, Double, King, Super King and selected larger sizes.
Please check the individual product page for the sizes available on the design you are interested in.
Many of our made-to-order beds are available with a choice of headboard heights.
The available options will be shown on the individual product page.
If you require something outside the options shown, please contact us before placing your order and we can advise whether it is possible.
Yes. Fabric samples are available to help you compare colours and textures before ordering.
We strongly recommend viewing a physical sample where the exact shade or texture is important to you, as colours can appear differently depending on lighting and screen settings.
Yes, provided your mattress is the correct size for the bed frame ordered.
Please check both the mattress dimensions and the selected bed size before placing your order.
Assembly is available on selected products and delivery services.
Where assembly is available, this will be shown during the ordering process or offered as part of the available delivery options.
On selected designs, we may be able to manufacture a split headboard to help with restricted access.
A split headboard requires additional manufacturing and finishing, so an additional charge may apply.
Please contact us before placing your order if you think access may be an issue.
Please measure the complete delivery route before ordering, not just the room where the bed will be placed.
Check doorways, hallways, staircases, landings, lifts and any tight turns.
You should also compare these measurements against the dimensions of the largest components of your selected bed.
What to do if something isn't right with your order.
Please inspect your furniture as soon as reasonably possible after delivery.
If you notice visible damage or believe there is a fault, contact us with your order number and clear photographs showing the issue.
Where possible, we ask that visible delivery damage is reported within 48 hours, as this helps us investigate promptly with our delivery partner.
Your statutory rights are not affected.
If the product you receive does not match the specification shown on your confirmed order, please contact us.
We will compare the product supplied against your order confirmation and, where an error has been made by us, arrange an appropriate solution at no additional cost to you.
You can view our full Returns & Refunds policy here: Returns & Refunds.
Our Customer Care team is here to help with any questions regarding your order, product or delivery.
